Terms of Service

1. Scope & Acceptance

These Terms of Service govern the B2B commercial relationship between FMCG Trading UAB (Reg. 12692724, VAT EE101729785, EORI EE12692724, registered at Tartu mnt 6, 10145 Tallinn, Estonia) and you, the buyer, when you submit an enquiry, place a purchase order, or transact through our website or trading desk. By doing any of these you confirm that you are an authorized representative of a verified business and accept these terms in full.

2. Buyer Verification

Before any allocation is dispatched, we verify the buyer’s legal status (registry number, VAT, beneficial ownership) and screen against EU/UN sanctions lists. We may refuse, suspend, or cancel any order that does not pass verification.

3. Quotes, Allocations & Orders

• Public catalogue prices are indicative and exclude VAT and freight. Final pricing is confirmed in a written quote.
• Quotes are valid for the period stated on the document and remain subject to live allocation availability.
• An order is only legally binding once we issue a written order confirmation following receipt of cleared funds.

4. Pricing, Currency & Taxes

Prices are quoted in EUR unless otherwise agreed. Quotes are net of VAT. Intra-EU buyers with a valid VIES-validated VAT number benefit from the 0% reverse-charge mechanism. Non-EU buyers are responsible for import duties, customs charges, and local taxes in the destination market.

5. Payment Terms

• Payment is by bank transfer — SEPA for intra-EU, SWIFT for international.
• Goods are dispatched only after funds clear in our corporate account, unless a written credit agreement applies.
• Late payments may attract interest at the EU statutory rate (Directive 2011/7/EU) plus reasonable recovery costs.

6. Delivery & Incoterms

Standard delivery terms are EXW / FCA Tallinn (Incoterms 2020). DDP and DAP terms are available on FCL volumes upon written agreement. Standard dispatch is 24-48 business hours from order confirmation for in-stock allocations; multi-pallet and FCL shipments are scheduled with the buyer’s freight forwarder.

7. Title & Risk

Risk passes to the buyer at the moment goods are made available to the carrier in accordance with the agreed Incoterm. Title remains with FMCG Trading UAB until full payment of the relevant invoice is received.

8. Inspection & Claims

The buyer must inspect the consignment on receipt. Any claim relating to visible transit damage or shortage must be noted on the carrier delivery note and reported in writing within 48 hours. Hidden defects must be reported within 5 business days. Refer to the Refund & Returns Policy for full process.

9. Compliance & Authenticity

All goods are sourced through authorized manufacturer agreements and dispatched with full export documentation: commercial invoice, packing list, certificate of origin, and (where applicable) batch traceability sheet or analytical certificates.

10. Liability

To the fullest extent permitted by law, our aggregate liability under any single transaction is limited to the invoice value of that transaction. We are not liable for indirect, consequential, or loss-of-profit damages.

11. Force Majeure

Neither party is liable for failure or delay caused by events beyond reasonable control: war, embargo, strike, epidemic, customs disruption, port closures, or government action.

12. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Estonia. Disputes shall first be addressed in good-faith negotiation; failing that, the competent courts of Harju County (Tallinn) have exclusive jurisdiction, unless a binding arbitration clause is otherwise agreed in writing.

13. Contact

Trading desk: trade@fmcg-trading.eu · FMCG Trading UAB · Tartu mnt 6, 10145 Tallinn, Estonia.